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DAY OF APPOINTMENT

Please arrive on time to ensure you receive your full service. If you are running late, we will work to accommodate you. If you are excessively late, please keep in mind that we may have to reschedule your appointment.
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We regret that we cannot be responsible for loss or damage of personal articles. Please keep all valuables with you during your service.
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GRATUITIES

Gratuity is left to the discretion of our clients and is a great way to thank your Stylist for an exceptional experience at SALON RO5. Tips may be added onto credit card charges, however, cash is preferred. 

CANCELLATIONS

Should a cancellation or an appointment date change be necessary, we request a minimum of 48 hours notice for any haircut and 72 hours notice for any color service.

Please note we will ask new clients to place a credit card hold in order to secure an appointment.  We request 48 hours notice to cancel or reschedule any haircut and 72 hours for any color appointment. Failure to do so will result in a 50% charge in order to reschedule.  We understand contingencies happen and our team will work with you if that occurs. However, clients who do not call/do not show for their appointments will be required to pay for their missed service in full before securing a new appointment.
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METHODS OF PAYMENT

We accept cash and proudly use SQUARE to accept Apple Pay, GooglePay, VISA, Mastercard, American Express, Discover, Credit, Debit and SALON RO5 Gift Cards.  
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Purchase SALON RO5 Gift Cards

APPOINTMENT REMINDER

SALON RO5 will contact you 24-hours+ prior to your scheduled service via our SQUARE auto-text system to remind you of your appointment.  Please make sure to not unsubscribe from any company's SQUARE texting services if you wish to receive our appointment reminders. 
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